Return & Refund Policy
Simple, transparent, and fair — for customers and sellers.
1. Request
Go to My Orders, open the delivered order, and click Request Return. Select a reason and describe the issue.
2. Review
The seller (or Bazzaro support) reviews your request within 48 hours and approves or rejects it with a reason.
3. Pickup
For approved returns, our delivery partner collects the item from your address. Keep the original packaging where possible.
4. Quality Check
The item is inspected. If it matches the reported issue and policy terms, your refund is approved.
5. Refund
eSewa/Khalti payments are refunded to the wallet within 5-7 business days. COD orders are refunded via bank transfer or wallet — our team will contact you.
Non-returnable Items
Perishable groceries, opened personal-care items, and final-sale products marked at purchase — unless damaged, defective, or wrong on arrival.